Valid from April 2018
This privacy statement applies to www.vierwegen.nl, owned and operated by Hotel Pannenkoekhuis Vierwegen. This privacy statement describes how we collect and use information that you provide on our website (www.vierwegen.nl). It also describes the choices you have with regard to our use of your personal data and how you can consult and update this information.
The categories of personal data we collect include:
- Your first name, last name, e-mail address, telephone number and home address;
- Credit card details (type of card, credit card number, cardholder name, expiry date and security code);
- Information about the guest's stay, including date of arrival and departure, special requests, comments about your service preferences (including room preferences, facilities or other services used);
- Information you provide in relation to your marketing preferences or in the context of your participation in surveys, contests or promotions;
You can always decide for yourself which personal data (if applicable) you want to share with us. If you choose not to provide certain information, it may affect your transactions with us.
Data that we collect automatically
When using our website, we also automatically collect data, including personal data. This includes data such as language settings, IP address, location, device settings, device operating system, log data, useful life, requested URL, status report, user agent (browser version information), operating system, result (viewer or booker), search history, reservation ID of the booker and the type of data viewed. We can also automatically collect data via cookies.
We use your personal data for the following purposes:
A. Reservations: we use your personal data to complete and process your online reservation.
B. Customer service: we use your personal data to provide customer service.
C. Guest reviews: we may use your contact details to invite you by mail to write a guest assessment after your stay. This can help other travelers choose the accommodation that suits them best. If you submit a guest assessment, it can be placed on our website.
D. Marketing objectives: to the extent permitted by law, we also use your data for marketing purposes. Where we use your personal data for direct marketing purposes, such as newsletters and marketing communications about new products and services or other offers that we think are of interest to you, you will also find a Unsubscribe link if you no longer wish to receive these messages.
E. Other communication: we may contact you by mail, post, telephone or text message, depending on the contact information you share with us. This may be for various reasons:
a. We may have to respond to and process requests you have submitted.
b. If you have not yet completed an online reservation, we can send you a reminder to continue booking. We believe that this extra service is useful to you because it allows you to continue with a reservation without having to search for the accommodation again or to enter all reservation details again.
c. When you use our services, we can send you a survey or invite you to leave a review about your experience with our website. This extra service is usefull for you and us, because we can further improve our website through your feedback.
F. Analyzes, improvements and research. We use personal data to conduct research and analyzes. We can use a third party to do this on our behalf. We may share or disclose the results of such research to third parties and our affiliates, in an anonymous, aggregated form. We also use your personal data for analytical purposes, and to improve our services, the user experience and the functionality and quality of our online travel services.
G. Security, detection and prevention of fraud: we use the data that may contain personal data to prevent fraud and other illegal or unlawful activities. We also use this information to investigate and detect fraud. We may also use personal data for the assessment of risks and for security purposes, including authenticating users. For such purposes, personal data can be shared with third parties, such as law enforcement agencies and external advisers.
H. Laws and regulations: in certain cases we must use the provided data, which may include personal data, to handle and resolve legal disputes or complaints, for research and compliance purposes of the laws and regulations, or to sign agreements. or to comply with legitimate requests from law enforcement authorities to the extent required by law.
If we use automated means to process personal data that have legal consequences or significant consequences for you, we will implement appropriate measures to protect your rights and freedoms, including the right to human intervention.
Given the purpose of A and B, we base ourselves on the execution of a contract. The use of your data may be necessary for the execution of your contract with us. For example, if you use our services to book online, we will use your information to fulfill our contractual obligation to complete and manage your reservation with us.
Given the goals of CH, we rely on the legitimate interests: we use your information for our legitimate interests, such as providing you with the most appropriate content for the website, e-mails and newsletters, to improve and promote our products and services and our website content, and for administrative, fraud detection and legal purposes. When using personal data for our legitimate interests, we always seek a balanced balance of your rights and interests with a view to protecting your data against our rights and interests.
In view of H's objective, we also rely, if applicable, on our obligation to comply with applicable law.
Where necessary under applicable law, we will ask for your consent before we process your personal data for direct marketing purposes.
If necessary in accordance with the applicable legislation, we will ask for your permission. You can withdraw your consent at any time by contacting us at one of the addresses at the end of this Privacy Statement.
If you wish to object to processing under C-F, but no opt-out mechanism is available directly to you (for example in your account settings), please contact us via email@example.com
Booking.com: we work with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, the Netherlands (www.booking.com) (hereafter Booking.com) to offer you our online reservation services. Although we provide the content of this website and you make a reservation directly with us, the reservations are processed via Booking.com. The information you enter on this website is therefore also shared with Booking.com and its affiliates. This may be personal data, such as your name, contact details, payment details, names of your travel companions and any preferences you have indicated when booking.
Go to Over Booking.com if you want to know more about the business family of Booking.com.
Booking.com will send you a confirmation email, an email before arrival and provide you with information about the area and the accommodation. Booking.com also offers 24/7 assistance: the international customer service in the local offices speaks more than 20 languages. If you share your information with Booking.com global customer service, they can respond when you need them. Booking.com may use your data for technical, analytical and marketing purposes, as further explained in the Booking.com Privacy Statement. This also means that your data may be shared for analysis with other members of the Booking Holdings Inc. groups of companies for analysis so that they can make you travel-related offers that may be of interest to you and for customized services. If necessary under applicable law, Booking.com will first ask for your permission. If your data is shared with a country outside the European Economic Area, Booking.com will make contractual arrangements to ensure that your personal information is still protected according to European standards. If you have any questions about how Booking.com processes personal data, please contact firstname.lastname@example.org.
BookingSuite: your personal information can be shared with BookingSuite B.V. located at Herengracht 597, 1017 CE Amsterdam, the Netherlands, the company that manages this website and suite.booking.com.
Third party services: we use service providers to process your personal data strictly on our behalf. This has certain purposes as described in this Privacy Statement, including facilitating payment of postings, sending marketing materials or for analytical support services. These service providers have a duty of confidentiality and it is not permitted to use your personal data for other purposes.
Competent authorities: we transmit personal data to law enforcement authorities and other government agencies, to the extent required by law or strictly necessary for the prevention, detection and prosecution of criminal offenses and fraud.
Cubilis: www.cubilis.com, located at Baron Ruzettelaan 25 8310 Brugge
Hotel specials: www. Hotelspecials.nl. Part of Hotel Booker bv and BookerZzz, located Kennemerplein 16 2011 MJ Haarlem
Expedia: www.expedia.nl, located at Rokin 55 1012 KK Amsterdam
HRS: www.hrs.com, located at Breslauer Platz 4, 50668 Cologne
Bed & Breakfast: www.bedandbreakfast.nl, located at Zandkasteel 43 5658 BE Eindhoven
VVV: www.vvvzeeland.nl, located at Schuitvlotstraat 32 4357 EB Domburg
Air BNB: www.airbnb.nl, established in San Fransisco
www.vierwegen.nl, via 7U www.7u.nl, located Willem Buytewechstraat 45 3024 BK Rotterdam
International data transfers
The transfer of personal data as described in this Privacy Statement may include overseas transfers of personal data to countries whose data protection laws are not as complete as those of the countries within the European Union. If required by European law, we will only transfer personal data to recipients who provide an adequate level of data protection. In such situations, we make contractual arrangements to ensure that your personal data are still protected according to European standards. You can ask us to view a copy of these clauses via the contact details below.
BookingSuite observes reasonable procedures to prevent unauthorized access to and misuse of data, including personal data. We use appropriate business systems and procedures to protect information, including personal data. We also use security procedures and technical and physical limitations to access and use personal data on our servers. Only authorized personnel have access to personal data during their work.
Your options and rights
We want you to have control over how your personal data is used by us. You can do this in the following ways:
- you can ask us for a copy of the personal data we have about you;
- you can inform us about changes to your personal data, or ask us to correct the personal data we have about you;
- in certain cases you may ask us to delete, block or restrict the processing of the personal data we hold about you, or to object to the way we use your personal data; and
- in certain cases you can also ask us to send the personal data you have provided us to a third party.
When we use your personal information with your consent, you have the right to revoke this consent at any time, depending on the applicable law. In addition, when we process your personal data on the basis of legitimate interest or the public interest, you have the right to object at any time to the use of your personal data with due observance of the applicable legislation.
We trust you to ensure that your personal information is complete, correct and up-to-date. Inform us immediately about any changes or inaccuracies of your personal data by contacting email@example.com. We treat your request in accordance with the applicable legislation.
Questions or complaints
If you have questions or comments about our processing of your personal data or if you wish to exercise the rights that you have under this notification, you can contact us via firstname.lastname@example.org. You can also contact the Dutch Data Protection Authority or Data Protection Authority with questions and complaints.
Changes to the notification
Just as our company is constantly changing, this Privacy Statement will also change from time to time. If you would like to be kept informed of changes to this Privacy Statement, we recommend that you visit this page regularly. If we make significant changes or make changes that affect you (for example, when we start processing your personal data for purposes other than those outlined above), we will contact you before we begin processing.